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How to Make the Most of Automation in the SOC


Joseph Blankenship, vice president, research director, security and risk, Forrester
Organizations must adopt a new approach to security automation that s tailor-made to address today s threats, says Joseph Blankenship, a vice president and research director at Forrester.
SIEM tools provide SOC analysts with limited contextualized data as well as a disproportionate amount of false positives, he says. So the analysts need to use security analytics and other tools.
“One of the things that we want the analytics to do for us is give us a better picture of what s real and what s not real,” Blankenship says.
He advises organizations to liken security automation to an architecture and engineering exercise. “That requires that we examine what workflows look like, understand the types of threats that we re dealing with on a regular basis, know what kind of technology we have and design the automation to fit that.” ....

Joseph Blankenship , Practicesanna Delaney , Socjoseph Blankenship , Generation Technologies Secure Development , Information Security Media Group , Big Data Security Analytics , Next Generation Technologies , Secure Development , Forrester Shares Best Practicesanna Delaney , ஜோசப் வெற்று , ஜெநரேஶந் தொழில்நுட்பங்கள் பாதுகாப்பானது வளர்ச்சி , தகவல் பாதுகாப்பு மீடியா குழு , பெரியது தகவல்கள் பாதுகாப்பு பகுப்பாய்வு , அடுத்தது ஜெநரேஶந் தொழில்நுட்பங்கள் , பாதுகாப்பானது வளர்ச்சி ,

Conversational AI mostly effective but falls short in CX, finds study

Majority of those surveyed (80%) said chatbots produced more negative experience than positive or neutral ones during the pandemic. ....

Asia Pacific , Conversational Ai , ஆசியா பெஸிஃபிக் , உரையாடல் ஐ ,

Channel software adoption to increase in 2021: Forrester


The IT channel is expected to increasingly adopt channel software innovations in 2021 as economic recovery continues, according to research firm Forrester.
In the latest predictions from Forrester principal analyst Jay McBain, channel organisations will be met with disruption brought by the events of 2020, expecting changes not only in customer demand but also with vendors finding more ways to go direct.
McBain listed ten predictions on customer behaviour, vendor trends, new ways to sell solutions direct from the vendor like marketplaces, channel software adoption, and where the MSP market is headed.
The first prediction is that the channel will continue benefiting from the changing workplace dynamics as companies will now require new levels of service, support, infrastructure, security, compliance and continuity. ....

United States , Jay Mcbain , General Data Protection Regulation , Senate Bill , Revenue Cloud , Managed Services , ஒன்றுபட்டது மாநிலங்களில் , ஜெய் மக்பேந் , ஜநரல் தகவல்கள் ப்ரொடெக்ஶந் ஒழுங்குமுறை , செனட் ர சி து , வருவாய் மேகம் , நிர்வகிக்கப்பட்டது சேவைகள் ,

El Aeropuerto de Fiumicino de Roma selecciona FeedbackNow de Forrester

El Aeropuerto de Fiumicino de Roma selecciona FeedbackNow de Forrester
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Emilia Romagna , Quality Service Airport , Union European , Prize Al Best Airport , Before Body Parts , About Forrester , எமிலியா ரோமேந , தொழிற்சங்கம் ஐரோப்பிய ,

Rome's Fiumicino Airport Selects Forrester's FeedbackNow To Collect And Record, In Real Time, Passengers' Mood, Feedback, And Opinions During The Pandemic


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Forrester s touchless solution for customer experience tracking will help the airport securely obtain immediate and critical feedback from passengers
CAMBRIDGE, Mass., Jan. 20, 2021 /PRNewswire/ Forrester (Nasdaq: FORR) announced today that the touchless version of FeedbackNow, a solution for real-time data collection on customer experience, is now available at Fiumicino Airport in Rome, Italy. Due to the pandemic, cleanliness and hygiene are currently passengers top priority - FeedbackNow will help the airport safely collect authentic and impartial feedback from them. Equipped with powerful analysis tools, Forrester s FeedbackNow solution also enables the airport to continuously assess its COVID-19 protocols and resolve any hygiene issues before they escalate. ....

United Kingdom , Emilia Romagna , Forrester Feedbacknow , Steven Peltzman , Bureau Veritas , Airport Health Accreditation , European Union , Biosafety Trust Certification , Airports Council International Europe , Airport Service Quality Award , Airport Health Measures Audit Programme , Fiumicino Airport , Emanuele Cal , Best Airport Award , Airports Council International , Health Measures Audit , Forrester Wave , Michael Burner , ஒன்றுபட்டது கிஂக்டம் , எமிலியா ரோமேந , பணியகம் வெரிடாஸ் , விமான ஆரோக்கியம் அங்கீகாரம் , ஐரோப்பிய தொழிற்சங்கம் , விமான நிலையங்கள் சபை சர்வதேச யூரோப் , விமான சேவை தரம் விருது , விமான ஆரோக்கியம் நடவடிக்கைகள் தணிக்கை ப்ரோக்ராம் ,