CSPAN Key Capitol Hill Hearings November 5, 2015
Post a false negative complaint. Mr. Medros there are certainly some instances where consumers threaten a business with a negative review, threatened to share their experience online. And that business, rightfully so, has concerns that that is going to impede their future Marketing Efforts and impede their business. Reality is, first of all, we encourage businesses to proactively communicate those threats to us and we monitor for thoseerties negative reviews. In the vast majority come the vast majority, they never appear. We asked the businesses to respond to any Consumer Review. We believe tr...