AI chatbots aren't always a saving grace. Ask Air Canada why
A recent case of Air Canada forced to compensate a passenger misled by the airline's chatbot raises concerns on AI oversight in customer service.
Source: interestingengineering.com
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AI news: ChatGPT's memory, Nvidia stock and OpenAI revenue surge
Plus, an Ivy League school starts its first AI degree, and the technology nears "the end of the hype cycle"
Source: qz.com
Airline Ordered to Compensate Passenger Misled by Chatbot
Air Canada's chatbot told Jake Moffatt he could receive a bereavement discount after traveling, but another part of the website says the opposite.
Source: businessinsider.com
Air Canada Ordered to Pay Passenger Damages After Chatbot Lied About Bereavement Discounts
The Tribunal judge said Air Canada’s suggestion that the chatbot was a “separate legal entity responsible for its own actions” didn’t make sense.
Source: gizmodo.com
Air Canada AI chatbot lies to passenger about bereavement discounts
The airline has to pay damages after a judge rejected Air Canada’s suggestion that the chatbot was a “separate legal entity responsible for its own actions”
Source: qz.com