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"Implementation of a pilot SMS-based crisis support service in Australi" by Dave Fildes, Kathryn Williams et al.

Background: Australia’s first short message service (SMS) crisis support service was launched by Lifeline Australia in July 2018. The pilot program was independently evaluated over a 240-day period. Aims: We aimed to examine the experiences of key staff employed in the Lifeline Text pilot and identify the skills and types of support required to deliver a high-quality SMS-based crisis support service. Method: In total, 22 interviews were conducted with 14 Lifeline Text crisis supporters and in-shift supervisors (supervisors) at two time points in September 2018 and March 2019. A modified framework approach was adopted to undertake qualitative data analyses. Results: Delivering crisis support via text was initially challenging as a result of the need to translate skills from telephone crisis support to the SMS platform. This was compounded by the high degree of suicidality of help-seekers and volatility in demand for the service. Limitations: The independent evaluators were not involve ....

Lifeline Australia , Lifeline Text , Crisis Support Service , Formative Evaluation , Implementation Science , Service Delivery , Suicide Prevention ,

Director of Implementation Sci

Director of Implementation Sci The AltaMed Institute for Health Equity (AIHE) was established in 2017 to advance health equity by identifyin 18529793 ....

Altamed Institute For Health Equity , Altamed Health Services Corporation , Health Center , Altamed Institute , Health Equity , Federally Qualified Health Center , Los Angeles County , Implementation Science , Essential Job Functions ,