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1. Focus on performance rather than results Companies who are solely focused on results encourage negative behaviours. If you think about a business that cares about nothing but the sale, then the staff will be incentivised to behave in a way that focuses only on the sale. They will lie and cheat in order to get the sale and the customer experience will suffer as a result. If you are only focused on winning pitches, but don‘t think about our performance throughout the pitch process, then opportunities to learn and refine that process are missed.
It is time to take toxic heat out of politics We’re sorry, this service is currently unavailable. Please try again later. Dismiss January 21, 2021 10.30pm Normal text size Credit:Illustration : Cathy Wilcox To submit a letter to The Age, email letters@theage.com.au. Please include your home address and telephone number. THE UNITED STATES It is time to take toxic heat out of politics Now that Donald Trump has left the building, albeit reluctantly and doing his best to burn it down on the way out, perhaps we can stop talking in terms of the left and right sides of politics and agendas. Instead, how about thinking in terms of values – i.e. what do we value and what values do we want to espouse. Perhaps then we can expose these frauds, grifters and charletons such as Trump for who and what they are, make meaningful changes for the betterment of all, and take some of the toxic heat (and people) out of politics. ....