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The School of Hotel and Tourism Management at The Hong Kong Polytechnic University celebrated its 45th anniversary, marking its achievements in hospitality and tourism education and research.
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University has joined hands with the World Travel and Tourism Council (WTTC) to support the sustainable development of global tourism. Undertaken collaboratively by teams from the SHTM’s Hospitality and Tourism Research Centre and the Council, the WTTC–SHTM Global Retail Tourism project offers critical data-driven insights into the key trends, challenges and opportunities shaping retail tourism in the post-pandemic era.
Jerry Agrusa was presented the award at APTA’s annual conference in Chiang Mai, Thailand in July 2023.
Winners of the 2023 PATA Gold Awards are announced today by the Pacific Asia Travel Association(PATA).Generously supported and sponsored by the Macao Government Tourism Office(MGTO) since 1995, this year’s awards recognise the achievements of 23 sepa
Contactless technology is transforming hospitality in China and beyond. Research by Dr Fei Hao and Professor Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University shows that travellers have varying levels of readiness for contactless hotels. Hospitality firms are advised to be mindful of this variation when designing strategies to boost customer equity. For guests who are still sceptical about contactless technology, services that evoke delight may be the best way to retain their custom. Those with concerns around COVID-19 may be particularly re...