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we don't know. it certainly had something to do with it. >> marc caputo, political columnist for the "miami herald." i'm going to send you a new ear piece as thanks for being here. >> sorry about that. i was smiling too much. i apologize. >> it's all right. i appreciate you being here. >> thanks. lots and lots and lots to come tonight, including the most important drip in the drip, drip, drip saga of skeviness involving governor ultrasound. the biggest drip yet. stay with us. [ male announcer ] this is kevin. to prove to you that aleve is the better choice for him, he's agreed to give it up. that's today? [ male announcer ] we'll be with him all day as he goes back to taking tylenol. i was okay, but after lunch my knee started to hurt again. and now i've got to take more pills. ♪ yup. another pill stop. can i get my aleve back yet? ♪ for my pain, i want my aleve. ♪ [ male announcer ] look for the easy-open red arthritis cap.
but the questions i brought with me from columbia dealt with what kids care about, starting with some advice about how to get to be president some day. >> study very hard in school and learn a lot about a lot of things. develop your mind. it's not so important what you study, it's that you learn to use your mind because we're living in a world that's changing very rapidly. >> that 1993 interview was conducted by an intrepid fearless 11-year-old. he is still fearless because he and two partners are doing something that seems like a recipe for disaster, starting a new health insurance company. you don't see the adjective startup used for health care company. it's they're betting the affordable care act will revolutionize the business, create a new space for innovation in delivering insurance they can capitalize. joining me to discuss why health insurance companies suck and why his won't, kevin nazemi, and still with me at the table, ezra klein. not everyone hates their health
his won't, kevin nazemi, and still with me at the table, ezra klein. not everyone hates their health insurance companies, but if you go into a town hall and say, give me complaints about your health insurance companies, it's like give me complaints about your bank, there are certain things, your cable company, there are certain things people will always -- why is that the case? >> we were some of those people. we're a group of tech entrepreneurs who have looked at our health insurance and said, people deserve better. and today's health insurance is like dealing with a broken atm machine. it's not built for consumers but for the hr departments and brokers and big companies and the consumer is an afterthought. >> organizationally, why is it the case the customer service is bad? what is going on that makes it that way? >> what happens is a big, big chunk of market today serves employers and what happens is insurers sell to the employers and the employee gets whatever -- >> you are not the customer, the