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Yoni Epstein, Chairman of the Global Services Skills Council, noted that it is critical to implement the strategy to further strengthen Jamaica’s value proposition for the GSS and to expand the island’s capability to attract more investments. The Global Services Sector Project (GSSP) is finalising its skills upgrade strategy that will empower Jamaicans with the technical and professional skills needed to function effectively in today’s Global Services Sector (GSS).  The GSS comprises Information Technology Outsourcing (ITO), Knowledge Process Outsourcing (KPO), and Business Process Out...

Ibex’s fifth Jamaican location at the GTech office park in Portmore, St Catherine. Business process outsourcing (BPO) company Ibex is preparing for more business from its Knowledge Process Outsourcing (KPO) services segment, through what the company described as its “team of high-calibre” staff across its locations in Jamaica. KPO is the outsourcing of information-related business activities such as accounting outsourcing, human resources outsourcing, digital marketing and management consultancy. Shifts in the way people work and interact in light of the COVID-19 pandemic has brought mo...

Jamaica Attracts Diverse Jobs in the Outsourcing Sector Monday, May 3, 2021 2:45PM IST (9:15AM GMT)   Kingston, Jamaica:   Global outsourcing powerhouse, ibex, is increasing the diversity of jobs within Jamaica’s global digital services industry through an expansion of its current workforce of two thousand employees. The company provides customer support in sectors that include retail, finance, healthcare, and telecommunications, and it now offers a broad spectrum of business services from its Jamaican service centres.   With a ...

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