Better Customer Education Can Help Tech Firms Retain Customers and Grow Revenues
Better Customer Education Can Help Tech Firms Retain Customers and Grow Revenues Online assessments can help tech firms demonstrate that customer education drives revenue TRUMBULL, Conn.--(BUSINESS WIRE)--#Questionmark--Customer education, in which firms train customers on how to get the most value out of their products, helps businesses to retain customers and grow revenues. But half of firms struggle to report on the success of such training, limiting the impact on the business. 1 Questionmark, the online assessment provider, is encouraging tech firms to build in assessments to customer edu...