WRC News4 This Week December 3, 2016
The gm is confident riders will see improvement. Reporter in a room chock full of elected leaders, metro employees, and media, gm paul wedefeld charting a new course that quite simply caters to the rider. What they want is the trains to run on time and the buss to run on time. Thats what they want. The big message is i want i customers to know that i get it. That you get it. That we get it. At metro. Reporter all throughout this speech the gm feeling confident that metro will turn it around. So what are the specifics . Were going to put a much greater emphasis on customer experience, particula...