The team behind the experience
Last month I talked about how the customer experience should be at the heart of what your business strives to achieve.
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Last month I talked about how the customer experience should be at the heart of what your business strives to achieve.
This new research, led by a collaboration between Oxford University, Melbourne, UTS, and UNSW, focused on startups but its principles and findings are likely to be equ...
This page describes the phenomenon where a team of highly capable people can perform very badly.
Prof Malegapuru Makgoba’s gripping book contains incisive and insightful evaluations of the leadership styles and impact of several political leaders, although he seems to neglect a similar analysis of his own leadership roles.
In this edited extract from his new book, ‘Leadership for Transformation Since the Dawn of South Africa’s Democracy: An Insider’s View’, Malegapuru Makgoba focuses on the fifth president, Matamela Cyril Ramaphosa