Detailed text transcripts for TV channel - CNN - 20110413:08:34:00
Did it. >> reporter: previously on "the boss," attracting and maintaining customer loyalty. michael wu looked for new ways to keep his customers coming back again and again. >> we see these mainly as a transaction, a number. we like to do much more than that. we would like to put a face to these numbers. >> reporter: michael wu has left hong kong. he is now firmly in mainland china. he's in a booming chinese city just across the border. home to 14 million people, it has grown into one of china's wealthiest metropolises and michael wants a bite out of this market. >> the people are getting