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Significant increases in monthly utility bills are not typically met with open arms by consumers, but the nation’s water utilities have shown...
NJ American Water Ranks No. 1 in JD Power Customer Satisfaction Study Company also ranks highest in two of six factors measured including price and customer service On May 19, 2021 New Jersey American Water, a subsidiary of American Water Company, has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Northeast according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study. “This award is truly a testament to our employees’ commitment to delivering exceptional service to our customers,” said Mar...
Updated 5/19/2021 9:18 AM For the second year in a row, Illinois American Water, a subsidiary of American Water Company (NYSE: AWK), has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction StudySM. Illinois American Water also ranked #1 in the Midwest in the 2016 study, which was the first year for the J.D. Power Water Utility Residential Customer Satisfaction Study. The study measures satisfaction among residential customers of 90 water utili...
Illinois American Water tops J.D. Power study May 18, 2021 FacebookTwitterEmail BELLEVILLE — For the second year in a row, Illinois American Water, a subsidiary of American Water Company, has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study. Illinois American Water also ranked No. 1 in the Midwest in the 2016 study, which was the first year for the J.D. Power Water Utility Residential Customer Satisfaction Study. The study measures ...
Customers in Texas Lose Trust in Water Utilities following February Storm Response A combination of major regional service interruptions, significantly increased water consumption, higher utility bills and a lack of effective communication during the pandemic have resulted in no change year over year in customer satisfaction with residential water utilities, according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study,SM released today. Overall customer satisfaction remains at 737 (on a 1,000-point scale) as usage has increased about 6% nationwide, and this year...