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Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do mo...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we ...

Give taken a particular interest. You go there lots a what draws you up there . A couple of things. Canada as in northern nation. That is what, one of the things that makes us distinct from the United States. Whereas in canada, the United States, you say go west to find your identity. In this country, it has always been go north. That is the part of the country that defines our identity and has so much promise in terms of its abundant resources. I do want to say this one of the things we tried to do as a government, with some success, is we come to office with two views but too often in the pa...

Competitive edge our ambassadors and interpreters are out on the streets everyday trying to talk to communities residents and others about language rights and services and our cb o partners are out there doing the work of clients also telling me that you know, i have the right to request translation and interpreter. My ideal would be to have every single employee tell them they can assess those services and we can move forward with the Community Partners theyre doing the heavy lifting in educating our residents. Im proud to support them but we have to Work Together to make sure its correct and...

Will i and and of the security council. The colonization of that land continues. Well, i think that it is important to make that case and it is a very powerful and powerfully felt case among the palestinians. Their flights will only be alleviated if there is a successful negotiation between the parties. It is not possible they would not be wise to disregard all israeli concerns. Those concerns have to be made known as well. Israel has to know that they can live in peace and security, just as palestinians need to know they can live in a viable state. It is very important to understand both side...