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If you are dealing with a claim for the first time, go to Step 2. If you are dealing with an expired action date for a TC1125, go to Step 4. If you are dealing with a returned TC1125, go to Step 5. If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6. If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22. Step 2 access function ‘Manage Verification Failures’ to check the following information the nationality of the customer or customers on the t...

On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120. If the customer is present and ordinarily resident in ...

TCM0290170 - Specialist areas – Persons from abroad: Gateway Protection Programme You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance you are in the correct MU. Follow the guidance in TCM0322460 you have access to the tax credit computer system (NTC) you have access to the Child Benefit Service you have access to the NIRS system you have access to Accessing DWP Data (ADD) browser system the claim form you are processing has ‘Gateway Protect...