Havas CX leaders on India, AI, and consulting
Global CEO David Shulman, global CTO Arthur Fullerton, and India MD Prashant Tekwani bank on experience over everything else.
Source: afaqs.com
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Havas names former VML chief experience officer David Shulman as CEO of its global CX network
Havas has today announced the appointment of former VML global CEO David Shulman as CEO of its global CX network. Shulman becomes the network’s inaugural CEO and will lead the more than 1,800-person group that sits across 26 Havas Villages, in more than 19 countries around the world, all operating i
Source: campaignbrief.com
Indian brands improve CX scores, but consumers still expect a lot more: Havas Group's X Index 2023: Best Media Info
Best Media Info: In the previous X Index barometer, India was the only country with a lower score than the previous period and identified key factors to reverse the degrowth. This meant that Indian brands were not as | Marketing News
Source: bestmediainfo.com
Indian brands are yet to keep up with the rising customer expectations: Havas CX report
Havas CX, part of the Havas Group India has launched The X Index 2023 report.
Source: campaignindia.in
Brands improve CX scores, but consumers expect more
The X Index 2023 report by the Havas Group reports that in India, while brands have made strides in addressing key expectations from customers, there is still a long way to go before we reach pre-pandemic levels to create the most meaningful customer
Source: adgully.com