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Breakfast

and we left and the radiators were cold. this agent offered tips on judging a customer's vulnerability. if theyjust say, "oh, - i'm a single mum and i've got three kids", that's not vulnerability. i it is a vulnerability, but i'm a bit old school, a bit hard—nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77—year—old man, and a mother aged 25 with four children. how old are your children? my youngest is three years old. this woman said her bills had jumped from 5a to £36a a month. the debt agent in this case decided to walk away without fitting a prepayment meter, but said other agents might act differently. it's a very unusual situation at the moment. and this kind of very aggressive debt collection just feels very, very unfair. british gas says, "the allegations around our third—party contractor, arvato, are unacceptable, and we immediately suspended their warrant activity."

Reporter , Vulnerability , Customer , Agent , Mum , Old-school , Tips , Radiators , Theyjust-say , Hard-nosed , Three-kids , Three

Breakfast

if the customer is vulnerable. this is the home of a single dad with three children. they weren't in when the team entered the property. in the kitchen there was a child's ventolin asthma inhaler and eczema cream. the person living there, if they couldn't afford to top up, they'd go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer's vulnerability. if theyjust say, "oh, - i'm a single mum and i've got three kids", that's not vulnerability. i it is a vulnerability, but i'm a bit old school, a bit hard—nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77—year—old man, and a mother aged 25 with four children. how old are your children? my youngest is three years old. this woman said her bills had jumped from 5a to £364 a month. the debt agent in this case decided to walk away without fitting a prepayment meter,

Children , Team , Child , Home , Customer , Property , They-weren-t , Cream , Dad , Ventolin , Kitchen , Asthma-inhaler

Breakfast

there's a company that the major energy firms, including british gas and others, use to do this very aggressive debt collection. they're called arvato. and when i found out about this, i applied to work there undercover. on some of the coldest days in recent weeks, i was in teams of either four orfive men, breaking into families' homes and force fitting pay—as—you meters for british gas. having a meter like this means you pay up front. if you can't top it up, there's no heating. the energy firms need a court warrant. they're supposed to check if the customer is vulnerable. this is the home of a single dad with three children. they weren't in when the team entered the property. in the kitchen there was a child's ventolin asthma inhaler and eczema cream. the person living there, if they couldn't afford to top up, they'd go off supply. and we walked in and the radiators were hot.

Company , Debt-collection , Energy-firms , British-gas-suspends-the-force , Others , Debt , Arvato , Families , Some , Homes , Teams , Men

BBC News

entered the property. in the kitchen there was a child's ventolin asthma inhaler and eczema cream. the person living there, if they couldn't afford to top up, they'd go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer's vulnerability. if theyjust say, "oh, - i'm a single mum and i've got three kids", that'sl not a vulnerability. it is a vulnerability, but i'm a bit old school, a bit hard—nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77—year—old man, and a mother aged 25 with four children. how old are your children? my youngest is three—weeks—old. this woman said her bills had jumped from 54 to £364 a month. the debt agent in this case decided to walk away without fitting a prepayment meter, but said other agents might act differently. it's a very unusual

Child , They-weren-t , Person , Supply , Cream , Team , Property , Kitchen , Asthma-inhaler , Ventolin , Radiators , Customer

BBC News

with three children. they weren't in when the team entered the property. in the kitchen there was a child's ventolin asthma inhaler and eczema cream. the person living there, if they couldn't afford to top up, they'd go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer's vulnerability. if theyjust say, "oh, - i'm a single mum and i've got three kids", that'sl not a vulnerability. it is a vulnerability, but i'm a bit old school, a bit hard—nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77—year—old man, and a mother aged 25 with four children. how old are your children? my youngest is three—weeks—old. this woman said her bills had jumped from 5a to £364 a month. the debt agent in this case decided to walk away without fitting a prepayment meter, but said other agents might

Children , Child , They-weren-t , Person , Cream , Team , Property , Dad , Kitchen , Asthma-inhaler , Ventolin , Three

BBC News

through. and genuinely, really concerned that they were ever going to find the money for them. so, as i say, on the programme today we were dealing with all aspects of that in coming up with ideas of how people could actually save money on their bills. ., ., , , ., . bills. how are they trying to reduce their energy _ bills. how are they trying to reduce their energy bills _ bills. how are they trying to reduce their energy bills and _ bills. how are they trying to reduce their energy bills and their - bills. how are they trying to reduce their energy bills and their energy. their energy bills and their energy use? ~ . . their energy bills and their energy use? ~ ., ., ._ , ., their energy bills and their energy use? ~ ., ., , ., i. use? well, again, in ways that you would exuect- _ use? well, again, in ways that you would expect. there _ use? well, again, in ways that you would expect. there has _ use? well, again, in ways that you would expect. there has been - use? well, again, in ways that you would expect. there has been so l use? well, again, in ways that you - would expect. there has been so much on our programme, on rip off britain and on television news and in the media about, turn down your thermostat, turn down the heating on thermostat, turn down the heating on the boiler and something like 56% of the boiler and something like 56% of the people that we spoke to said that that is precisely what they were doing. we had then other people saying, well, really what we have done is we have actually turned the radiators off in particular rooming house, i think it was over half of the people we spoke to said they were doing that. all the obvious kinds of things. i think reading the report, the things that we found much more concerning where the smallerfigures and

Money , People , Programme , Aspects , Ideas , Energy , Bills , Ways , Energy-bills , Use , Television-news , Media

BBC News

so let's take a look at what goes on inside these houses. hi,justin, come in. good to see you. and you. so, oliver, what are you testing in here? so for us here, we've got two different types of heating systems. we've one that takes heat out of the air and basically puts it into hot water. air source heat pumps, super efficient aren't they? super efficient. they go straight into your skirting board and heats the home. so no radiators? no radiators, so you can move your furniture around. you've got a lot more space to play with in the room. the second is infrared, so really a little bit like the sun. so if you feel along here. ooh. oh, that's nice. yeah? so we've got two systems here because it heats you. we've got one here on the wall, and then we've got one up here on the ceiling. oh, that's a heating system as well? yeah, it sort of pushes it through and really comes through into the room. and you're testing them against each other to see which is the most efficient. of course, you can change the weather, so you can very

Look , Houses , Justin-rowlatt , Heating-systems , Hi , Types , Oliver , Two , Home , Water , Air , Radiators

BBC News

it can also do this. create a pretty fierce gale! and it could do a rainstorm, too, although today we're doing it outside. so thank goodness they do tropical too. it's the costa del salford! from the outside, you would never know what's going on, would you? back in the cold. so let's take a look at what goes on inside these houses. hi,justin, come in. good to see you. and you. so oliver, what are you testing in here? so for us here, we've got two different types of heating systems. we've one that takes heat out of the air and basically puts it into hot water. air source heat pumps, super efficient aren't they? super efficient. that goes straight into your skirting board and heats the home. so no radiators? no radiators, so you can move your furniture around. you've got a lot more space

Rainstorm , Goodness , Gale , Costa-del-salford , Cold , Look , Houses , Outside , Back , What-s-going-on , Justin-rowlatt , Heating-systems

BBC News

hi,justin, come in. good to see you. and you. so, oliver, what are you testing in here? so for us here, we've got two different types of heating systems. we've one that takes heat out of the air and basically puts it into hot water. air source heat pumps, super efficient aren't they? super efficient. they go straight into your skirting board and heats the home. so no radiators? no radiators, so you can move your furniture around. you've got a lot more space to play with in the room. the second is infrared, so really a little bit like the sun. so if you feel along here. ooh. oh, that's nice. yeah? so we've got two systems here because it heats you. we've got one here on the wall, and then we've got one up here on the ceiling. oh, that's a heating system as well? yeah, it sort of pushes it through and really comes through into the room. and you're testing them against each other to see which is the most efficient.

Justin-rowlatt , Heating-systems , Hi , Types , Oliver , Two , Home , Water , Air , Radiators , Air-source-heat-pumps , Skirting-board

BBC News

so, oliver, what are you testing in here? so, for us here, we've got two different types of heating systems. we've one that takes heat out of the air and basically puts it into hot water. air source heat pumps, super efficient aren't they? super efficient, aren't they? super efficient. that goes straight into your skirting board and heats the home. so no radiators? no radiators, so you can move your furniture around. you've got a lot more space to play with in the room. the second is infrared, so really a little bit like the sun. so, if you feel along here. ooh. oh, that's nice. so, we've got two systems here because it heats you. we've got one here on the wall and then we've got one up here on the ceiling. oh, that's a heating system as well? yeah, it sort of pushes it through and really comes through into the room. and you're testing them against each other to see which is the most efficient. of course, you can change the weather so you can very accurately work out how they work. exactly that. so, we can get the weather really cold outside and put either one on and see how that affects the home. but that is not the only

Us , Water , Air , Air-source-heat-pumps , Aren-t , Heating-systems , Types , Oliver , One , Two , Home , Room