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Traditionally people sat in one team for the duration of their employment. Their expertise is rarely loaned to other teams — and that has to change.

Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.

PHOTO: Edward Howell | unsplash Peggy Winton, president of AIIM and an old friend, recently asked which term people preferred: "knowledge management" or "organizational intelligence." Organizational intelligence is a relatively new phrase introduced by Microsoft. In a white paper on content services from last year titled, "Growing Organizational Intelligence with Knowledge and Content in Microsoft 365," Microsoft stated its investments in content services will help with:  “How that collective knowledge within an organization is accessed, shared, and matured ...." With Project Cortex a...

PHOTO: Yasin Arıbuğa | unsplash I once worked with a company that would say farewell to long-serving employees by publishing an exit interview with them in the company magazine. People would say, "Gosh, I never realized Sally knew all about X, I wish I’d asked her about it before she went." We came to call these interviews "knowledge obituaries." You pay good money to hire people with experience, expertise and the right qualifications. Yet sometimes the diligence that goes into valuing a new hire’s knowledge is missing when it comes to retaining that knowledge, particularly w...

An organization's strategic knowledge priorities typically meet one or more of the following criteria:  The organization is a knowledge leader in that topic, service or field of knowledge. Internal thought leaders and knowledge resources exist and should be easily identified and accessed.  Clients, users and/or customers have identified the knowledge area as a priority through inquiries or the language within requests for proposals.   The knowledge area is one that competitors understand well and the organization may not, representing a competitive disadvantage to address.   It’s...