Anna Maria Oyster Bar founder to slow down, names next CEO
Restaurateur John Horne found a succession plan in the office next door to his, with up-and-coming executive Eleni Sokos.
Source: yourobserver.com
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Why Expectation Drives Customer Satisfaction
When brands ask for best practices on delivering the best experience, I always say, before you execute, remember that expectation drives customer satisfaction.
Source: forbes.com
Luxury retail is about 'emotions, not transactions'
The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations.
Source: mckinsey.com
Unreasonable Hospitality | Firehouse
Jim Heisler believes going above and beyond for the community positively affects the firehouse, too.
Source: firehouse.com
Why Is Everyone Saying "Welcome In" Now?
The phrase took over the hospitality industry seemingly overnight, but no one seems to know where it originated.
Source: eater.com