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CSPAN2 Key Capitol Hill Hearings December 15, 2014

Thank you for his service to you and country. Lord, were also grateful for all of our military men and women who back their words with courageous deeds. In this season that brings tidings of a coming dawn, guide our lawmakers through the darkness that precedes the breaking of day. You have guided this nation through stormy places, and we have felt the winds and have been tossed by troubled seas. May our senators, amid the tumult, hear the whisper of your promise to never forsake us. Remind us of lifes brevity so that we will number our days and have hearts of wisdom. We pray in your marvelous name. Amen. The presiding officer please join me in reciting the pledge of allegiance to the flag. I pledge allegiance to the flag of the United States of america, and to the republic for which it stands, one nation under god, indivisible, with liberty and justice for all. The presiding officer the clerk will read a communication to the senate ....

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CSPAN Capitol Hill Hearings January 24, 2013

[captions Copyright National cable satellite corp. 2013] the committee will come to order. Let me begin by welcoming the new members to the committee. Since the full senate has not passed the Committee Resolution officially, i want to ask unanimous consent to returning members to allow prospective members to protest pay into des hearing. If there is no objection, so ordered. Let me welcome you and thank you to come before the committee. You had an intervening challenge and we are thrilled to see you here today doing well and to take time out of your schedule in these final days to discuss the tragic events that occurred in benghazi on september 11. , and the lessons we need to learn from that event to make sure all of our personnel is protected. In your tenure as secretary of state, you have always been up front, forthright, and energetic. I commend you for it. The ....

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Service design at scale

At Intuit, Erik Flowers created a service blueprint that enabled a cross-functional team to both reduce support hours and improve the overall customer experience. ....

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How to Create an Effective Customer Journey Map [Examples + Template]

Are customer journey maps worth it? Discover the importance of a customer journey map, how to create one, plus examples and templates to create your own. ....

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The Benefits of Service Design for Customer Experience

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. ....

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