WRC News4 This Week May 14, 2016
No Consumer Complaint will go unanswered. Consumer reporter susan hogan has a story that hits at the heart of our mission. Reporter a retired air force veteran and his wife say they could not believe what should have been a simple transaction turned into months of frustration. One call to nbc 4 responds got them the results theyd been waiting for. A broken smartphone brought doug hawkins into a verizon store. I wpent to the verizon haymarket office. One of the people looked and didnt think he could fix it. Reporter instead of fixing it, doug says the salesman had a better idea. Shed, this is y...