NTT to host seminar on the benefits of cloud-based contact centres
published : 2 Apr 2021 at 11:02 As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century. Which is where cloud-based contact centres come in. A cloud-based contact centre is best...