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The hotel business ecosystem is exceptionally complex: Brands, owners and operators all strive to maintain profitability in an inherently low-margin, highly competitive sector. The goal? To satisfy investors while also meeting — ideally, exceeding — guest expectations.
Article - PwC Report - Hotel Industry Digital Transformation - The Current State of Play - The right combination of technology investments can improve guest experience, boost profitability and equip the industry for growth
The world has experienced some bizarre, and yes, unprecedented times in a short, but monumental, few years.
According to the 2022 Hotelier Technology Sentiment Report, released by Stayntouch in partnership with Graduate Students at NYU Tisch Center of Hospitality, hotels are spending more on technology than ever before, with technology spending increasing 31 percent in under two years. Among other things, these findings gathered from a survey of 525 hoteliers between October-November 2021, demonstrate how the current business cycle has increased and accelerated the drive toward innovation and tech adoption industrywide.
Stayntouch, a global leader in guest-centric hotel property management systems (PMS) and contactless technology, today released the 2022 Hotelier Technology Sentiment Report in partnership with graduate students at NYU School of Professional Studies Tisch Center of Hospitality.