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these. once they got in and they are trying to unhook the tenders themselves and they are banging on them, theyv4á%>hget e down and now if you could imagine, holding a tissue by a corner, you have 50 people in this fiber glass thing now you have utter chaos. now you are afraid you going to drop into the water and the cable going to break. manipulate their weight so we can level out until they could break the other cable. many people couldn't get their cables broken. once they got in they had to crawl out and get to another one. >> shannon: karen, it sounds terrifying like your worst possible experience that you could imagine having on a cruise ship. there have been conflicting reports about how helpful the crew was or wasn't. was there a language barrier, a lack of training? where do you think it broke