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American Pacific Mortgage Eliminates Gaps in Customer Journey to Achieve 50% Increase in Borrower Retention Rate - Vimarsana News

American Pacific Mortgage Eliminates Gaps in Customer Journey to Achieve 50% Increase in Borrower Retention Rate

APM leveraged automation to bolster borrower retention strategy to protect hard-won customer relationships during peak refi boomMINNEAPOLIS, June 03, 2021 (GLOBE NEWSWIRE) -- Faced with a low-rate environment, American Pacific Mortgage (APM), a top-15 retail mortgage company in the country by volume, needed to upgrade its borrower retention strategy to help its 1,400 loan officers at more than 200 branch locations prioritize high-touch engagements and protect valuable customer relationships. To

Source: yahoo.com
Woodard Talks Event Etiquette, Why Data Is An Obstacle For Lenders And More - Vimarsana News

Woodard Talks Event Etiquette, Why Data Is An Obstacle For Lenders And More

Woodard Talks Event Etiquette, Why Data Is An Obstacle For Lenders And More Navi Persaud Learn how to lead from Total Expert’s Chief Customer Officer. On Wednesday, May 26, the Mortgage Leadership Outlook featured Total Expert's chief customer officer, Sue Woodard. Woodard and Andrew Berman explored her origin story, what she loved about the mortgage industry, How to “Spring” Out of a Slump, how to create forever borrowers, the biggest tech obstacles and opportunities facing mortgage lenders, how to thrive in margin compression and more. Woodard brings nearly 30 years of financial serv...

New Fed Mortgage chooses Total Expert Empowering its Loan Officers to Build Trust and Drive Engagement - Vimarsana News

New Fed Mortgage chooses Total Expert Empowering its Loan Officers to Build Trust and Drive Engagement

New Fed Mortgage chooses Total Expert Empowering its Loan Officers to Build Trust and Drive Engagement Share Article New Fed Mortgage to use Total Experience Platform to deliver personalized messaging tailored to unique customer needs "We can empower our loan officers with the digital tools they need to streamline the lending process and deploy automated marketing to their customers" DANVERS, Mass. (PRWEB) March 17, 2021 New Fed Mortgage Corp, a regional mortgage lender licensed in 13 states has announced a partnership with Tota...

Source: prweb.com
New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week! - Vimarsana News

New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!

New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week! Mar 2 2021, 7:10AM As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report finding...

IT, AE Jobs; Jumbo, Origination, Productivity Tools; Thoughts on the CFPB Nominee; Training and Events - Vimarsana News

IT, AE Jobs; Jumbo, Origination, Productivity Tools; Thoughts on the CFPB Nominee; Training and Events

IT, AE Jobs; Jumbo, Origination, Productivity Tools; Thoughts on the CFPB Nominee; Training and Events Jan 19 2021, 7:56AM Sometimes running a mortgage compliance department can seem like this short clip Indiana’s Carol K. sent along. Yet there is value in compliance, and it is good that lenders and servicers are much more cognizant of rules and regulations than we were 12-14 years ago, along with requiring that borrowers have the ability to repay a loan. President-elect Joe Biden will nominate Rohit Chopra to be the next director of the Consumer Financial Protect...