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Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform

Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
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Olivier Jouve , John Connolly , Hayley Sutherland , Louise Phillips , Virgin Atlantic , Customer Centers , Expand Automation , Conversational Intelligence Across , Genesys Cloud , Agent Copilot , Virtual Agent , Empathy Detection , Modern Agent Workspace , Supervisor Copilot , Admin Copilot , Virtual Agents , Agent Workspace , Genesys Cloud Agent Workspace , Xperience Encore Event ,

Online search will drop by 25% by 2026, these may be the big change drivers |

According to a report by Gartner, the search engine volume is likely to reduce by 25% as the search marketing is expected to lose its market share to AI chatbots and other virtual agents by 2026. GenAI solutions are becoming substitute answer engines, replacing user queries that previously may have been executed in traditional search engines. Companies will need to focus on producing unique content that is useful to customers and prospective customers. ....

Google Chrome , Vice President Analyst , Alan Antin , Website Domain Authority Scoring , Virtual Agents , Search Marketing , Search Engine Volume , Keyword Strategy , Genai Solutions , Content Quality , Ai Chatbots ,