HubSpot's Fourth Service Hub Relaunch Promises Greater Help Desk Customization
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
Source: cmswire.com
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Gain Smarter CX Insights With AI-Driven VoC Programs
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
Source: cmswire.com
Uniphore Reveals Growth Goals Amid $400 Million Series E Funding
After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
Source: cmswire.com
Ethical Conversational AI: What Is It and Why Does It Matter?
In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
Source: cmswire.com
The Curious Case of the Voicebot
People readily accept new technologies, imperfect as they may be, as long as the tech delivers some incremental value to them. So why the aversion to chatbots?
Source: cmswire.com