Live Breaking News & Updates on Voice of the customer

Stay informed with the latest breaking news from Voice of the customer on our comprehensive webpage. Get up-to-the-minute updates on local events, politics, business, entertainment, and more. Our dedicated team of journalists delivers timely and reliable news, ensuring you're always in the know. Discover firsthand accounts, expert analysis, and exclusive interviews, all in one convenient destination. Don't miss a beat — visit our webpage for real-time breaking news in Voice of the customer and stay connected to the pulse of your community

4 Steps to Finding (and Hiring!) the Best CX Employees

If you want to deliver top-notch customer experiences, you need to go right to the source: your employees.

John-monteith , Ximena-hartsock , Joe-alim , Linkedin , University-of-pennsylvania , Best-buy , How-turnover-is-impacting-your-marketing-team , Department-of-labor , Linkedin-learning , How-turnover-is-impacting-your-marketing , Right-soft , Why-does-it-matter

Consumer-Led Data in Marketing Is Path to Personalization

How can brands have their cake (protecting consumer privacy) and eat it too (provide hyper-personalized experiences)?

Google , Yelp , Netflix , Party-data , January-qualtrics , Consumer-wants , Privacy-transparency , Online-security , Better-customer , Growing-data-privacy-concerns , Experiences-leads

Qualtrics Partners With SAP for Contact Center Enhancements

Qualtrics and SAP have partnered to help contact centers enhance customer experience.

Berkeley , California , United-states , Fabrice-martin , Cmswire-qualtrics , Integration-aids-contact-center-directors , Contact-center-product-development , Berkeley-communications , Compliance-mandates-for-contact-centers-to , Service-cloud , Machine-learning , Natural-language-understanding

Would You Run a Marathon for Customer Experience ... Literally?

Instead of asking customers what’s important to them through various VoC touchpoints, actually live their experiences for a period of time.

New-york , United-states , Dubai , Dubayy , United-arab-emirates , Academy-award , Your-customer , What-did , Experience-tell , Net-promoter-score , Drive-better-voice

Experify Grows Reviews as a Service With $4M Funding

Experify raises $4M to expand its scalable word-of-mouth network that connects buyers with local product owners.

Switzerland , Google , Contact-center-product-development , Berkeley-skydeck-fund , Incoming-funding-to-expand-customer , Blue-planet , Vertex-ventures , Sonae-investment-management , Berkeley-skydeck , Assisted-contact-center-product , Will-utilize-incoming-funding

How to Win at B2B Influencer Marketing

B2B brands that aren't using influencer marketing are missing out. Discover the real benefits of influencer marketing and how you can tap into them today.

Alex-su , Sarah-stephenson , Michael-feldman , Youtube , Optimal-value-from-the-influencer-program , Influencer-marketing-is-about-co , Marketing-is-about-co-creating , Marketing-practice , Can-turn-customers-into-brand , Marketing-has , David-wing , Wing-digital-marketing

Can Customer Engagement Increase Your Bottom Line?

You may have a big audience, but what are you doing with it? Learn from leading marketing execs exactly which customer engagement strategies you should use.

Alex-ortiz , Aimee-blakemore , Nadia-milani , Tigo-energy , Constellation-research , A-qualtrics-xm-institute , Find-content-marketing-success-through-any , Drive-better-voice , Account-based-marketing , Content-marketing , Customer-relationship-management

How to Develop a Results-Driven Brand Engagement Strategy

A brand engagement strategy that focuses on people will spark positive experiences, encourage conversations and promote business growth.

Brooklyn , New-south-wales , Australia , New-zealand , Fiji , Owen-wilson , Kevin-stirtz , Robert-kozinets , Vince-vaughn , Google-californian-googleplex , Veronica-mars , Ianp-buckingham

Should Your CX Strategies Differ Between Age Groups?

You might have a killer CX strategy, but will it affect all generations the same? Probably not. Learn how to branch the CX gap and speak to all age groups.

David-singer , Corey-besaw , Maria-pardee , Telus , Baby-boomers , Generation-zers , John-seeds , Total-experience , Holistic-customer , Social-media , Baby-boomer , About-self-service

13 Ways to Achieve Good Customer Service and Increase Profits

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company.

United-kingdom , Flavio-martins , Allison-tanner , Swetha-amaresan , Harvard-business-school , Ways-to-achieve-good-customer-service , Accenture , Digicert-inc , Deloitte , How-can-your-organization-truly-be-customer , Patrick-tomasso , Achieve-good-customer