Airline refund is used for any extra reasonable cost that you have incurred because of your flight was delayed or cancelled, so the important thing for all passengers is to hang onto those receipts, to try if you can to get in touch with yourairline, but try if you can to get in touch with your airline, but that s very difficult, we know, for a lot of passengers at the moment, there is a very big queue perhaps try to see one or two members of staff. find i one or two members of staff. and i think the one or two members of staff. and i thinkthe point one or two members of staff. and i think the point to one or two members of staff. and i think the point to make one or two members of staff. and i think the point to make here - one or two members of staff. and i think the point to make here is that this couldn t have happened at a worse time, it happened on a bank holiday here in the uk but also the tail end of the summer holidays, school holidays for many people not only in the uk but around the world. exactly. and that actually makes it crucial for a lot of people to get home, so often if there is a delay and people say, well, you will have to spend an extra night, you need to wait until the next available flight, that s not necessarily a huge problem, peoplejust an inconvenience but it is not the end of the world whereas if people are
Case. secondly, one of the problems we are seeing at the moment is because people are seeing these reports, that they are getting very worried and turning up at airports much earlier than they need to, i mean hours longer than they need to and that is causing an issue, that puts pressure on infrastructure as well and it is not a great start to your holiday, being in the airport for hours when you don t need to be. i should stress you should follow the advice from your airport and your airline the advice from your airport and yourairline on the advice from your airport and your airline on that issue, don t turn up six or seven hours before, it is unnecessary and it is not a great start to the holiday so moving forward, let s have a realistic view about what is going on, it is not as bad as some people might think and the vast majority are getting away without problems and the cancellations themselves from the e9 perspective, there are a lot of them but they are still a small percentage of the total and those people whose flights have been cancelled, the vast majority will have been offered flights on the same airline at a slightly different time which means they are still going, just not on the same flight. but if yourflight going, just not on the same flight. but if your flight is cancelled and it is less than 14 days before you are due to go, and if you don t get