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E-commerce and Digital Natives Summit 2023: Right data, technology usage for offering seamless personalised CX will help scale the businesses, ET Retail

On the day 1 of the third edition of ETRetail s E-commerce and Digital Natives Summit 2023, shared that omnichannel presence, right data, correct technology usage to offer personalised experience and engaging consumers are among the key things to focus to scale the businesses. The day 2 of the event will hold the knowledgeable panel discussions, insightful sessions and fireside chats with prominent leaders of the industry, celebrities and influencers. ....

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Zendesk snaps up workforce management platform Tymeshift

Bengaluru and California-based software-as-a-service (SaaS) company Zendesk said Thursday it has acquired Connecticut-based modern workforce management solution Tymeshift.  

The acquisition furthers Zendesk’s commitment to offer innovative .. ....

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SaaS major Zendesk to layoff 8 pc workforce amid tough market conditions

Zendesk, the SaaS platform, is to lay off approximately 8% of its workforce, or roughly 320 workers, due to ongoing macroeconomic challenges and increased competition. The decision was made because the company's hiring had outpaced the actual business realities of 2020 to 2022. , Companies News, Times Now ....

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