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Being a CX Champion means putting the customer at the heart of everything you do

Being a CX Champion means putting the customer at the heart of everything you do
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Looking back at 2020, the way we live, work, connect has dramatically changed and customers have had to step back and re-examine what truly matters to them. This has thrust customer experience (CX) into the spotlight, making it a business imperative. To that end, businesses who deliver great CX stand to benefit significantly by driving greater brand loyalty and growth.
With the ongoing pandemic, the importance of redefining customer journeys has only accelerated. The battleground for customer loyalty has also shifted radically from providing better functionality to enabling better experiences. To emerge from this crisis successfully, business leaders must heavily invest in their customer experience. ....

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As San Francisco's office market tanked, one developer kept building its new tower

As San Francisco s office market tanked, one developer kept building its new tower
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Construction takes place at 415 Natoma St. in SoMa this month. The $158 million, 640,000- square-foot building is part of the larger 5M development, featuring residential, office, retail, recreational and other space.Marlena Sloss / Special to The ChronicleShow MoreShow Less
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Construction takes place on the steel beams at the top of the 415 Natoma St. office building.Marlena Sloss / Special to The ChronicleShow MoreShow Less
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The San Francisco Chronicle building’s restoration and 415 Natoma St.s construction are part of the 5M development project.Marlena Sloss / Special to The ChronicleShow MoreShow Less ....

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19 tools and platforms entrepreneurs can't live without

Courtesy of Canva
The need for tools that facilitate doing business online has only increased during the pandemic.
Entrepreneurs and coaches shared the platforms they use every day to keep business running smoothly.
Top picks included ConvertKit for finding clients, Smartsheets for tracking sales, and Zapier for managing teams.
As the pandemic persists, entrepreneurs continue to adjust how they conduct business.
Yet surprisingly, the number of new businesses being registered rose since March, with new business applications seeing a jump of 77% last fall, according to the US Census Bureau. After falling last quarter, new business applications jumped 42% in January, driven mainly by entrepreneurs. ....

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Strategies Zendesk used to hit $1 billion in revenue in 2020

Zendesk
Easy-to-use tools and customer feedback helped Zendesk hit $1 billion in annual revenue in 2020.
Now it s looking to triple that revenue in the next five years.
Execs explained how using simplicity to tackle complex problems is a hallmark of [its] success.
When Mikkel Svane, Morten Primdahl, and Alexander Aghassipour founded software firm Zendesk in 2007, they wanted to improve customer experiences.
From the very beginning, the team focused on simplicity so that the firm s tools would be accessible to everyone, regardless of their technical know-how.
That principle along with listening to customer feedback has guided the firm over the past decade as it s transitioned from a customer service software provider to a platform helps digitize the entire customer experience for companies. ....

Morten Primdahl , Mikkel Svane , Alexander Aghassipour , Marc Cabi , Adrian Mcdermott , Colleen Berube , Zendesk Suite , Software Asa Service , Bi Prime , Customer Service , Enterprise Software , Paayal Zaveri , மார்க் காபி , சக பேறுபே , மென்பொருள் என சேவை , இரு ப்ரைம் , வாடிக்கையாளர் சேவை , நிறுவன மென்பொருள் ,

ITC to set up Young Digital Innovators Lab - The Hindu BusinessLine

ITC to set up Young Digital Innovators Lab
February 07, 2021
Diversified conglomerate ITC Ltd is further scaling up its digital interventions across businesses and value-chains.
To move to the next phase of transformation, Sanjiv Puri, Chairman, ITC Ltd has announced the setting up of a ‘Young Digital Innovators Lab’ comprising digital natives from across the company’s businesses to crowd-source transformative digital strategies.
ITC embarked on a digitalisation journey by building digital capacity at scale, adopting cutting-edge technologies and is “effectively leveraging digital platforms to support wide-spread social transformation”.
New Initiatives
The ‘Young Digital Innovators Lab’ aims to enable young managers and ‘contribute more holistically’ to the company’s digital transformation, it said in a release. ....

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