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Top News In Zendesk Today - Breaking & Trending Today

Zendesk adds flexible AI agent capabilities with Ultimate acquisition

Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. The companies did not share the purchase price. The idea of an AI agent has come to the forefront recently as companies look to build bots that do more than answer questions, but also help resolve problems by connecting to back-end transactional systems. ....

Bret Taylor , Mikkel Svane , Clay Bavor , Tom Eggemeier , Enerative Ai , Tom Eggemeier ,

Zendesk Completes Acquisition of AI-powered Quality Management Platform Klaus

Zendesk announced it completed its acquisition of Klaus, the industry-leading AI-powered quality management. ....

City Of , United Kingdom , Adrian Mcdermott , Daniel Newman , Sophie Elgar , Futurum Group ,

The 6 Best Salesforce Alternatives in 2024

Salesforce may lead the way when it comes to building customer relationships, but we've picked the best Salesforce alternatives for every business. ....

Computing Deals , Crm Deals , Salesforce 2024 , Salesforce Deals , Business Process , Computer Science , Customer Relationship Management , Human Communication , Information Technology , Software Engineering ,

The Imperative Of Customer Trust In 2024

Recent research from Qualtrics XM Institute paints a bleak picture of how much trust customers have in the brands they engage with. ....

Bruce Temkin , Matthias Goehler , Qualtrics Xm Institute , Head Of Qualtrics Xm Institute , Xm Institute , Experience Index , Cx Quality , Customer Trust , Customer Experience ,

iTWire - AI ushers in era of intelligent CX, fuels 'massive industry transformation'

Customer experience software provider Zendesk says the findings of its latest CX trends report signal a rapid transition towards intelligent CX across. ....

New Zealand , Adrian Mcdermott , Kellie Hackney , Country Leader , Zendesk Ai , Artificial Intelligence Ai , Australian Businesses , Australian Cx Leaders , Data Privacy ,