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/PRNewswire/ Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards. ....
The acquisition of Klaus is likely to close in the first quarter (Q1) of 2024 upon receipt of required regulatory approvals and other customary closing conditions. ....
Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will be able to ....
Bots can't do your festive shopping for you, but can lighten the load when combined with human agents. Zendesk's Eric Jorgensen argues that service agents. ....
/PRNewswire/ Zendesk today announced Kelly Grier has joined its Board of Directors. As Ernst & Young s U.S. Chair and Managing Partner and Americas Managing. ....