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Pandemic layoffs pushed hospitality workers to leave industry

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VANCOUVER, Wash. - The psychological toll of losing a job due to COVID-19 caused many young hotel and restaurant workers to consider changing careers, according to a Washington State University study.
In the study, the laid-off and fully furloughed hospitality employees reported being financially strained, depressed, socially isolated and panic stricken over the pandemic s effects, leading to increased intention to leave the industry all together. The intention to leave was particularly strong among women and younger workers.
It s a warning sign for my industry that the younger generation was really hit hard, said Chun-Chu Chen, an assistant professor in WSU s School of Hospitality Business Management and lead author on the study in the ....

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15 July 2021 Coronavirus And Recovery News: Pandemic Layoffs Pushed Hospitality Workers To Leave Industry. Why Some Vaccine Skeptics Changed Their Minds.

15 July 2021 Coronavirus And Recovery News: Pandemic Layoffs Pushed Hospitality Workers To Leave Industry. Why Some Vaccine Skeptics Changed Their Minds.
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Marc Stierand – Hospitality Net Author

Marc Stierand – Hospitality Net Author
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

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Oktoberfest memories increase life-satisfaction, customer loyalty | WSU Insider

February 24, 2021
By Sara Zaske, WSU News
RICHLAND, Wash. – No one went to Oktoberfest in 2020, but chances are those who attended in the past are still thinking about it.
In a case study of the famous German beer festival, researchers tested the theory that events which create memorable experiences can increase life-satisfaction. This deep connection with customers has big benefits for associated businesses, according to Robert Harrington, lead author of the study recently published online in the International Journal of Contemporary Hospitality Management.
“If you can do something that transforms people even a little bit, it can have a huge impact on the success of your company and your brand,” said Harrington, professor and director of the School of Hospitality Management at Washington State University Carson College of Business. “The more customers are delighted, the more likely they are to be return customers. They are also more likely to give positi ....

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Faculty and Staff Briefs: January 2021 - Florida State University News

Florida State University News
Faculty and Staff Briefs: January 2021
Published:
HONORS AND AWARDS
Gregory J. Harris, Ph.D. (College of Human Sciences) and
Earl Levison (Student Affairs) were recently selected as recipients of the 2021 Dr. Martin Luther King Jr. Distinguished Service Award presented by the FSU Division of Student Affairs and the Center for Leadership and Social Change. The Dr. Martin Luther King, Jr. Distinguished Service Award was established in 1986 to honor a faculty member, administrator or staff member for their outstanding service in keeping with the principles and ideals of Dr. King. The honor also comes with a $1,000 stipend. ....

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