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NJ American Water Ranks #1 in JD Power Customer Satisfaction Study - New Jersey Business Magazine


NJ American Water Ranks No. 1 in JD Power Customer Satisfaction Study
Company also ranks highest in two of six factors measured including price and customer service On May 19, 2021
New Jersey American Water, a subsidiary of American Water Company, has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Northeast according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study.
“This award is truly a testament to our employees’ commitment to delivering exceptional service to our customers,” said Mark McDonough, president, New Jersey American Water. “Our employees are customer-obsessed and even in a pandemic year, they kept customers at the center of everything while continuing to deliver safe and affordable water services to the 2.8 million people we serve.” ....

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For the Second Year in a Row, Illinois American Water Ranks #1 in J.D. Power Water Utility Residential Customer Satisfaction Study in Midwest Large Region


Updated 5/19/2021 9:18 AM
For the second year in a row, Illinois American Water, a subsidiary of American Water Company (NYSE: AWK), has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction StudySM.
Illinois American Water also ranked #1 in the Midwest in the 2016 study, which was the first year for the J.D. Power Water Utility Residential Customer Satisfaction Study. The study measures satisfaction among residential customers of 90 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions and two size categories: Midwest Large, Midwest Midsize, Northeast Large, Northeast Midsize, South Large, South Midsize, West Large and West Midsize. Overall satisfaction is measured by examining 32 attributes in six factors (listed in order of importance): quality and reliability; price; c ....

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Illinois American Water Completes $1.1 Million in Investment Projects at Rosiclare Water Treatment Plant and Wastewater Treatment Plant


Posted on
11021
In the first eight months since acquiring the City of Rosiclare water production system and wastewater system, Illinois American Water has invested approximately $1.1 million in upgrades. These projects are part of the company’s commitment to invest $5 million in the first five years of ownership.
Mike Brown, operations superintendent, explained, “Illinois American Water continuously makes improvements to support safety, efficiencies and water quality. We take great pride in delivering drinking water which not only meets Environmental Protection Agency standards but is better than required. Our customers deserve the best product possible.”
Work completed at the water treatment plant includes upgrading security and implementing new technology to support reliability. Structural improvements were made to improve employee safety and security. High service pumps have been procured and wi ....

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