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iTWire - Pega adds AI to process automation capabilities


iTWire
Tuesday, 13 April 2021 16:25
Pega adds AI to process automation capabilities
Featured
The new Pega Process AI feature for Pegasystems Pega Platform adds self-optimising AI and decision management to low-code process automation software, according to the company.
Pegasystems claims the addition of Process AI makes Pega Platform the only solution that can intelligently triage millions of incoming customer requests, transactions, and other events at enterprise scale, enabling fast and effective event resolutions while helping to lower operating costs and simplify employee and customer experiences.
Process AI is said to apply real-time AI, event stream processing, machine learning, decisioning, and natural language processing to any business process. ....

Don Schuerman , Pega Platform , Pega Infinity , Pega Process Ai , Process Automation , Low Code , Stephen Withers , தாதா ஸ்கூர்மேன் , பெக நடைமேடை , பெக முடிவிலி , ப்ரோஸெஸ் ஆட்டோமேஷன் , குறைந்த குறியீடு , ஸ்டீபன் வாடிவிடும் ,

CBA tackles disaster response with 'smart data model'


By
Kate Weber
on Mar 15, 2021 12:31PM
Helps bank offer same-day assistance to impacted customers.
CBA is using custom-built algorithms to keep track of natural disasters and bad weather events across Australia in order to offer same-day assistance to impacted customers.
The bank said its algorithms monitored multiple data sources from official emergency sources and weather alert systems to offer same-day 1:1 support to those customers impacted by natural disasters.
The bank then uses its Pega-powered customer engagement engine (CEE) to cconnect with customers who may be impacted and also offer support that aligns to their needs, such as deferring a loan or offering an emergency overdraft, chief analytics officer Dr Andrew McMullan said in a statement. ....

Western Australia , Dan Jermyn , Andrew Mcmullan , Commonwealth Bank , Customer Engagement Engine , Weather Data Model , மேற்கு ஆஸ்திரேலியா , டான் ஜெர்மின் , ஆண்ட்ரூ மக்மலந் , காமன்வெல்த் வங்கி , வாடிக்கையாளர் நிச்சயதார்த்தம் இயந்திரம் , வானிலை தகவல்கள் மாதிரி ,

The Launch of the European Customer Experience Organization


Munich, 25
th February 2021. Today, we are pleased to announce the launch of the European Customer Experience Organization (ECXO), a subscription-based, private, professional, social network that aims to bring together leaders and organizations, operating in Europe initially, so that they can learn, discuss, share knowledge, best practice, insights, stories and lessons with a view to raising the collective customer and employee experience across Europe and beyond.
The origin of the idea came about when the two founders, Ricardo Saltz Gulko and Adrian Swinscoe [https://ecxo.org/team/], spoke and realised three things:
Delivering a great pan-European customer experience (CX) can be very hard given the language, culture and operating differences that exist across Europe and around the world; ....

United Kingdom , Saint Gobain , Adrian Swinscoe , Ricardo Saltz Gulko , Zurich Insurance Group , Bmw Group , European Customer Experience Organization , Spring Corporation , Mckinsey Co , Sk Telecom , Lufthansa Group , Costa Coffee , Jaguar Land Rover , ஒன்றுபட்டது கிஂக்டம் , துறவி கோபேன் , ரிக்கார்டோ சால்ட்ஸ் குல்கோ , ஸுரி காப்பீடு குழு , ம்வ் குழு , ஐரோப்பிய வாடிக்கையாளர் அனுபவம் ஆர்கநைஸேஶந் , வசந்த நிறுவனம் , மகிந்ஸீ இணை , ஸ்க் தொலை தொடர்பு , லுஃப்தான்சா குழு , கோஸ்டா கொட்டைவடி நீர் , ஜாகுவார் நில சுற்று ,