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Optus now supports its customers with 100 'dedicated' communities


By
Ry Crozier
on Mar 1, 2021 6:54AM
Backed by bots that will eventually know you have an issue - before you do.
Optus has divided its Australian customer base among 100 dedicated “communities” that now handle all customer support requests, each trained in the local lexicon of the areas they are assigned.
Vice president of digital consumer Vaughan Paul told
iTnews that each support “community” had up to 50 staff, meaning up to 5000 staff are fielding, triaging and resolving support requests under the telco’s restructured customer service model.
Instead of having a few large call centres that answer and triage inbound support requests, potentially requiring multiple handovers between internal departments, Optus customers are now supported by the same “dedicated” multi-disciplinary team or “community of experts” every time they get in contact. ....

Vaughan Paul , Google Cloud , வாகன் பால் , கூகிள் மேகம் ,

As postal service delays persist, bills, paychecks and medications are getting stuck in the mail


As postal service delays persist, bills, paychecks and medications are getting stuck in the mail
Updated: February 27
Published February 27
U.S. Postal Services mail carrier RayShawn Riley delivers mail to a snow covered neighborhood after a second winter storm brought more snow and continued freezing temperatures to North Texas on Wednesday, Feb. 17, 2021, in Richardson, Texas. (Smiley N. Pool/The Dallas Morning News via AP)
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WASHINGTON - Mark Currie of Virginia had three checks snagged in postal delays in three months. In New Jersey, Lois Fitton says she was forced to pay interest on a credit card balance because the bill never arrived. Jim Rice says two insurance companies canceled policies for his property management business in Oklahoma after the payments got lost in the mail. ....

United States , New Hampshire , New Jersey , White House , District Of Columbia , Tiffini Travis , Jennifer Bombardier , Glenn Dale , Bob Gibbs , Michael Plunkett , Emark Currie , Joe Biden , Louis Dejoy , Jamie Raskin , Jim Rice , Ted Rossman , Dennis Michel , Joel Quadracci , Lois Fitton , Dan Thornberg , Amani Baskeyfield , Jen Psaki , Kristofer Goldsmith , Veterans Affairs , California State University In Long Beach , American Express ,