about 3,000 emergency calls a night. one night they got a call about a fire that sounded routine. >> i can see flames but i can't really see smoke. the back of the house is lit snup what's your name? >> my name's kenneth. >> where are you calling from. >> my cell phone. i'm on my way home from my friends house. >> 911 operator told kenneth to stay on the line until firemen received at the korean. then something strange happened. >> then it appears somebody may have been walking up to him. >> is there fire in there? okay. okay. >> hello. hello. >> when firemen arrived at the scene, they put out the blaze. and in a car parked in front of the home slumped over the steering wheel was the man who