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as we speak, someone died right now from an overdose, and that's something that has to change. >> dr. kahana at the university of washington center for pain relief says that change starts with a simple first step, spend time and listen to patients. how would you best describe this place? >> a place where we can actually sit and listen and understand what patients have. >> i thought, i'll never get out of this. it was 20 years that i had pain. >> dr. kahana believes better treatment and fewer unnecessary prescriptions will come from understanding a patient's entire life experience. >> you have to start capturing the story of patients in a way that you can extract it and analyze it. >> this is your home screen. >> at the center for pain relief, they do this through a system they call pain tracker. it starts with patients filling out a questionnaire before the appointment.