>> at one point it was so frustrating that the mom may have yelled and may even slapped the baby. >> reporter: a southwest flight attendant immediately grabbed the baby away from its parents. >> i think it was a solid move on the part of the flight attendant to take custody of the child. in light of the situation, it calmed everybody down. >> reporter: the flight attendant did return the child to its parents before the plane landed. police took the child into their custody at the gate to perform the welfare check and determine if there were any signs of abuse. after questioning, the flight attendant and witnesses, the child was returned to the parents and were not cited. travellers we spoke to were split on what the flight attendant did. >> i guess it was the right thing to do because if they lost their cool that time it could have happened before. >> i would just maybe, can we help you or something like that, to be more courteous and