ma wars and saw firsthand the results of mladic's orders. many who remember the bosnia wars of the 1990s who remember the atrocities, maybe remember the name. you're one of the few who have met the criminal and seen the cold stare of a murderer. tell us what that was like. >> exactly right. we lived and we reported the war, the siege of sarajevo, the bombardme bombardment, we saw men, women, and children who were not spared the monstrous that were rained down on them for three long years, 3 1/2 long years. i met him several times. he was a very cold man. he would smile and talk and try to be genial. but the eyes were very, very cold. and he was determined -- he believed in what he was trying to. do he believed that it was right to just kill or expel muslims from that part of boonz, that they wanted to keep it as an