general chiarelli, general shinseki. they have made it work and we started from nothing and we're going somewhere but when you sit and look at a transitioning service member who their goal is to get benefits in 295 days after separation and their reality was 404 days, that's over a year where that person is sitting there waiting for anything and that's why you have the 14,000 calls to the hotline for suicides. that's why you have these people who are just absolutely pulling their hair out saying what do i do? i've become a burden. their families are, like, this isn't the person who came home. that's what we have to address. those are the issues that we have to do. they're doing a lot of work at the top, but it's not working at the lower level yet. >> it has improved but we've got a long way to go and we've never had so many people -- >> you don't have a lot of time. they're coming home in droves. >> they're coming home in droves, and the window is closing. the the political community and public's attention is going to shift in the coming years. the va can't do it alone.