here that lost friends, victims to the gunman talk to our cnn anchors, it is just a gut punch. i spoke to a number of onboard agents this morning. i sfoek a number of retired fbi agents. we're all in shock. now here's the thing. the fbi's got to do a deep dive into this. a plaud fbi director ray for getting out in front of this yesterday and saying mistakes were made. a phone call came in on january 5th to the public access line tlachlt is the clearing house. a special support employee would have provided that to an agent who would have done a sense of triage to see if this is a credible and actionable threat and supply that to the field office, the office of origin which would have been the miami field office. somewhere along that path it didn't happen. now if it was human error, we've got to find it. if it was systems error, remember, systems are only as good as the humans that program them. we have to find that. i know congress is involved now and the director already veered