when you heard about what happened. >> at first i thought he had to have some sort of flight experience in his background. it was curious because when i was coming up in my early 20s i was a ground service worker for an airline first at san francisco and san jose. and i was tow qualified on the aircraft. i was -- at the time i was thinking in the back of my head, you know some night if i wanted to fire this up and take it around the pattern could accomplish that. i never honestly even would consider doing it in real life. unfortunately this individual seems to have done that. >> just how hard is it for someone to get into one of the planes and get it into the air? >> well, as the alaska ceo said, they are very complex pieces of equipment. but i've read some reports that this particular ground service agent was tow qualified. probably had some, just picked up i ohs mow sis the proper sequence to flip the switches and get the fuel valves open to get the engine started. it appears he had the knowledge