having received exactly what it was they were looking for. >> it shows you have more value to your customer that i'm not just this one-trip pony that i do this one thing all day long. >> more than anything else, landcaster, glickman and capisolla learn you can learn from others. >> if you close yourself off from your competitors, you are not going to be able to grow and they will not be able to grow. >> it is not all about competition, it is about cooperation. it is about -- when one person succeeds, a lot more people succeed. >> there's this new sort of concept of business being gentler and friendlier. >> for landcaster, paying it forward has become a business model of sorts. one that's paying off in all sorts of ways. >> if you're not going to open the door, don't expect something else to help you. we love doing that for each other. hugs are great.