SFO earns âVoice of the Customerâ recognition from ACI World By TBM Staff | Mumbai The San Francisco International Airport (SFO) has been recognised by Airports Council International (ACI) World for their âVoice of the Customerâ initiative, which honours airports that continued to prioritise customers and ensure their voice was heard during the COVID-19 pandemic. Despite the significant challenges posed by this pandemic, SFO has continued to gather feedback from passengers using ACIâs Airport Service Quality program. âSFO has evolved to meet the challenges of the COVID-19 pandemic, but our commitment remains the same: to deliver an exceptional experience to our customers,â said Airport Director Ivar C. Satero. âACIâs Airport Service Quality programme has guided our efforts for years, and more than ever, now is the time to ensure we meet and exceed travellersâ expectations. We are grateful for this honor from ACI World.â