Press release content from Business Wire. The AP news staff was not involved in its creation. ISG to Publish Two Studies Examining Contact Center Technology Providers April 26, 2021 GMT STAMFORD, Conn.--(BUSINESS WIRE)--Apr 26, 2021-- Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, has launched two research studies examining providers of technology tools and services for the contact center industry. The study results will be published in two comprehensive ISG Provider Lens ™ reports—Contact Center – Customer Experience Services and Contact Center as a Service—both to be issued in September. The reports will cover a range of technology services available to support contact centers, including customer experience services and cloud-based contact-centers-as-a-service (CCaaS), which allow contact centers to operate efficiently with remote workers.