actually, really angry. thank you. but what if your business could understand what your customers are feeling... and then do something about it. turn problems into opportunities. thanks drone. customers into fanatics change the whole experience. alright who wants to go again? i do! i do! i have a really good feeling about this. outdated. the paperwork... the calling for everything. the searching for id cards... it's like you're stuck in the 90s. that's why esurance makes it simple with an app that has everything you need because that's how we live nowadays. rad. your id card is on a bodacious tiny future tv. wow! you're really committed to this whole 90's thing, aren't ya? no, i'm just saying what's in the script. that's true. everything we're saying's in the script. when insurance is simple, it's surprisingly painless. we're reporters from the new york times. no flights. no roads. we're trying to figure out what animals are being affected. galápagos is a really challenging place to work.