accommodations. door number three would take them to the airport. door number two and number one over here is where refugees go when they want to go to the train station here locally. making their journey a little easier is julia. she is a volunteer translating ukrainian into hungarian or english or spanish. here she helps us speak with this couple who left behind family as they fled ukraine a week ago. are you worried about them? >> she wants everybody would stay alive and be healthy. >> reporter: she want everyone to be safe. >> finished. >> reporter: julia has a gentle touch with the new arrivals. she is warm and kind and empathetic because she, too, is a refugee from a suburb of kyiv. she fled amidst intense fighting a few weeks ago. yulia took this video just before she left of the shelter