this comes as four soldiers arrived in dover air force base after being killed in afghanistan. chuck hagel was a on hand. the families were forced to pay their own way to the service. >> good for you, fisher house, for stepping up. little signs of abating ten days into the rollout of obama care. we know many have been going to the site trying to logon, but progress, another issue entirely. there are new details this morning on whether this whole thing could actually have been avoided. here is cnn's brian todd. >> reporter: luke chung operates a database company in northern virginia. he's an expert on heavily trafficked web sites but even he is frustrated navigating health care.gov. >> this is interesting. >> reporter: what do you got? >> i don't know what i have. i just tried to log into my account that i have already established. >> reporter: and? >> and it says unexpected error.